Returns & Exchanges

At KLOS Guitars, we stand behind the craftsmanship of our instruments and want you to be completely satisfied with your purchase. If your gear isn't the perfect fit, you can return it within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Securely place the instrument in its original protective packaging, ensuring all accessories, manuals, and tags are included.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at the designated carrier location for transit back to our facility.

4

Inspection and Refund

Once our technicians inspect the instrument to verify its condition, we will process your refund or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing