Frequently Asked Questions
Everything you need to know about KLOS instruments, shipping, and our policies.
What makes carbon fiber instruments better than traditional wood?
Carbon fiber is extremely durable, lightweight, and weather-resistant. Unlike wood, it won't warp, crack, or lose its tune due to changes in humidity or temperature, making it the perfect choice for travel and longevity.
How long does shipping take for a new guitar or ukulele?
Orders for in-stock instruments typically ship within 2-3 business days. Delivery times vary by location, but domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 days depending on customs.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your instrument, you can return it within 30 days of delivery for a full refund, minus shipping costs, provided it is in original condition.
Do KLOS instruments come with a warranty?
Yes, all our instruments come with a limited lifetime warranty covering structural defects in materials and workmanship for the original owner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and financing options through Affirm for qualified buyers.
Do you ship internationally?
Yes, we ship KLOS Guitars worldwide. Please note that international customers are responsible for any import duties, taxes, or brokerage fees required by their local customs office.